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Email support: All emails are answered by
a technician in a timely manner 24/7. Most emails are
answered immediately. In most cases, the issues are
resolved in 24 to 48 hours.
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FAX support. Fax us your questions; we
will answer them back by FAX.
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Telephone Support: During normal business
hours you can call us with your questions. Our normal
business hours are 8AM to 8PM PST Monday through Friday.
ASI reserves the right to limit any support call to
1 hour or less.
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Emergency Support: We are available 24x7 for you
for 365 days. Non business hr support are limited to emergency issues.
ASI will understand your issue and decide seriousness based on your issue.
ASI reserve final authority on any such issue. There will not be any training
provided by ASI on non business hr. For any kind of training you need to contact us
on business hr.
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After hours emergency calls are $35 per
call with AMC. ASI reserves the right to limit any
support call to 1 hour or less.
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There will be extra charge for third party hardware/software installation. It cost you $75 and limited to 1 hr for any such request.
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Client need to provide there computer access via remote connection to resolve there issue. Without computer access we can't resolve your problem. We will guide you on this step.
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For clients on AMC, ASI will do its best
to address disaster data recovery at minimal charge. ASI
can not be held liable for any data loss.
Upgrades:
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New Releases: Clients on AMC will have
right to download service packs and new releases during
the AMC period free of charge. There will be small fee
if CD request is made for shipping and handling. All
downloads will be free for duration of AMC.
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Third Party Software/Hardware: If some features
require third party software, the clients on AMC are
required to pay the license charge or setup fee for third party
software/hardware.
