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ASI offers all of its clients free 6
months of technical support and upgrades at no
additional charge. There after, on annual bases,
customers can optionally elect to enter into Annual
Maintenance Contract (AMC) plan at affordable rates.
Please
click here to see the price of the AMC program
depending on the number of rooms you have.
What does AMC cover?
Support:
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Email support: All emails are answered by
a technician in a timely manner 24/7. Most emails are
answered immediately. In most cases, the issues are
resolved in 24 to 48 hours.
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FAX support. Fax us your questions; we
will answer them back by FAX.
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Telephone Support: During normal business
hours you can call us with your questions. Our normal
business hours are 9AM to 12 Noon PST and 2PM to 4:30PM
Monday through Friday. ASI reserves the right to limit
any support call to 1 hour or less.
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After hours emergency calls are $35 per
call with AMC. ASI reserves the right to limit any
support call to 1 hour or less.
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For clients on AMC, ASI will do its best
to address disaster data recovery at minimal charge. ASI
can not be held liable for any data loss.
Upgrades:
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New Releases: Clients on AMC will have
right to download service packs and new releases during
the AMC period free of charge. There will be small fee
if CD request is made for shipping and handling. All
downloads will be free for duration of AMC.
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Third Party Software: If some features
require third party software, the clients on AMC are
required to pay the license charge for third party
software.
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