Remote Support

Job Description

Are you a highly skilled Hardware Support Specialist looking for a new challenge? Anand Systems INC, a provider of Hotel Motel software, is seeking an experienced individual to join our team. In this role, you will be responsible for installing credit card terminals, troubleshooting hardware including credit card machines, ID scanners, and sign pads for our clients. You'll need to be fluent in English and have excellent communication skills to liaise with the Credit card company and team, as required.

Key Skills

  • Technical Proficiency: Strong knowledge of hardware components, computer systems, and peripherals.
  • Operating Systems: Proficiency in Windows operating systems, including troubleshooting and configuring devices.
  • Hardware Installation: Experience in setting up and installing hardware devices such as credit card machines, ID scanners, and sign pads.
  • Device Configuration: Ability to configure and integrate hardware devices with Windows computers, ensuring proper functionality.
  • Troubleshooting: Skill in diagnosing and resolving hardware-related issues efficiently.


  • Install and configure credit card terminals and other hardware devices for Hotel Motel software clients
  • Troubleshoot and resolve technical issues related to hardware devices
  • Coordinate with the H/w Company team to resolve technical issues, If required.
  • Communicate effectively with internal teams, Hotel Motel software clients, and external vendors
  • Maintain accurate documentation of all hardware-related issues and resolutions


  • Proven experience as a Hardware Support Specialist or similar role
  • Excellent knowledge of computer hardware, software, and networking
  • Strong problem-solving skills and ability to diagnose and resolve technical issues
  • Effective communication and interpersonal skills
  • Fluent in English, both written and verbal
  • Ability to work well in a team environment and independently
  • Willingness to learn new technologies and processes
  • Must be ready to work in rotational/night shifts

If you're a highly motivated and skilled Hardware Support Specialist with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

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